Hi! This year we decided to start putting members of the CoC teams for Xorg and XDC through code of conduct training, paid for by the X.Org foundation and run by Otter Tech:
https://otter.technology/code-of-conduct-training/
The training goes over practicing taking incident reports, following up with reporters, discussion on issues such as microaggressions and personal conflictsl, and frameworks for evaluating responses to reports.
Having gone through the training myself, I can definitely I learned quite a bit from it and would highly recommend this to others who are planning on moderating communities. So since we have the resources to put more Xorg members through training we are considering the idea of sponsoring other Xorg members to go through this training as well, since this seemed to garner a decent amount of interest during XDC. So, I'm going around and poking a few different projects to figure out who all would be interested in such training. If there's any takers, or anyone has any questions, feel free to respond and let us know!